Volume 18, No. 6, 2021

Integrating Organizational Capabilities: Using Multiple Mediation Analysis

Raheela Haque , Qamaruddin Maitlo , Saqib Wahab Mahar , Naveed Akhtar Qureshi


An organization's long-term survival and adaptation to the dynamic forces of the markets and external environments require that the organizations need to look at developing systems that will help sustain or rejuvenate the firm's competitive advantage. This will be done by reconfiguring and integrating the various organizational capabilities Keeping this in view, the study uses knowledge management, intra-firm value co-creation, and learning organization as key contributors to help improve organizational performance. Data for this study was gathered through a survey conducted from 362 managers having working experience of two years minimum with their current organization using snowballing. Structural Equation Modeling using AMOS (v. 23.0) was used for measurement model analysis and hypothesis testing. To test the first three direct hypotheses of the study, i.e., knowledge management, learning organization, and intra-firm value co-creation with organizational performance, regression analysis was used. The results revealed a positive significant impact of all these independent variables on the dependent variable. Moreover, the presence of both the mediators (intra-firm value co-creation and learning organization) between the same independent and the dependent variable (knowledge management and organizational performance) indicates the effect of multiple mediation in the study’s model. For testing multiple mediation, the Phantom model approach was used. The results also confirm the presence of full mediation than partial.

Pages: 5548-5563

Keywords: Integration, Multi mediation, firm environment.

Full Text