Volume 18, No. 6, 2021
FIRM CHARACTERISTICS AND IMPLEMENTATION OF IT AND TQM
Singh Mahesh , Aggarwal Adarsh Kumar
Abstract
This research is aimed to study the approach adopted by manufacturing industries of Uttarakhand for Quality Management systems. With change in industrialization, lifestyles, competition in marketplace it is very much required to change the way quality was managed earlier. Different companies adopt various approaches to manage the quality and overall management system of the company. Customer satisfaction is vital aspect of sustained business growth and thus quality is one of the important aspects a customer looks for. Quality management system is determined and applied to manage the quality, manufacturing control strategy, customer satisfaction measurement and analyzing data to improve further to remain relevant in marketplace. To control the out going quality level and remain competitive in market it is very much necessary that organizations must adopt quality management system strategies
Pages: 7311-7321
Keywords: Quality Management system, Quality Management system strategies, Total Quality Management (TQM), Information Technology (IT), Techniques and methods of research, Manufacturing strategies, Quality systems.