Volume 18, No. 2, 2021
Perception Of Eliminating Service Waste For Better Efficiency And Towards Lean Management In Vietnamese Smes
Huy Khanh Nguyen , Xuan Duc Nguyen
Abstract
The research has been conducted to clarify current waste elimination perceptions among SMEs in Vietnam. Besides, it delivers further suggestions for Vietnamese SMEs’ lean management in the near future. The samples of 237 SMEs have been surveyed to collect significant data about the perception of service waste and service efficiency in Vietnam. To examine the relationship between service waste and service efficiency, SPSS 26 software is conducted with two types of analyses, including descriptive analysis and statistical analysis. The main research findings are (1) Service waste and waste elimination has been highly appreciated by medium-sized Vietnamese SMEs rather than micro-sized SMEs; (2) Human- related waste, motion and defects are the most popular waste identifications and (3) Inventory waste has the least effect on service efficiency. The study becomes significant contribution to further papers about elimination awareness among different waste types and lean management considerations for SMEs in Vietnam.
Pages: 1888-1904
Keywords: Service Waste, Service Efficiency, Service Waste Elimination, Lean Management, Vietnamese SMEs.