Volume 18, No. 2, 2021
Determine The Factors Affecting The Service Quality Of The Lectur e Department, National Economics University – Relevant Regulation s For Constructing Universities
Nguyen Trong Diep, LLD , Dinh Tran Ngoc Huy, MBA (corresponding) , Le Ngoc Nuong, PhD (corresponding) , Nguyen Dinh Trung, PhD (corresponding) , Ly Thi Hue, PhD
Abstract
The purpose of this study aims to determine the factors affecting the service quality of the Lecture Department, National Economics University. By using description, qualitative analysis including synthesis and inductive methods, This study finds out that Based on the results of the survey data, different subjects have different views on the criteria for evaluating service quality. Staff, teachers, and students value responsiveness and empathy, while classroom staff are more concerned with reliability and reassurance.
Pages: 2639-2650
Keywords: Teachers, regulations, building, universities, service quality.